Shipping and Returns

If it does not fit, or you simply do not like it, send it back. Size exchanges and returns are free within the United States, including APO, FPO and DPO addresses. Every order ships from Enterprise, Alabama, the home of Army Aviation.

Returns and exchanges, the short version

• 30 days from the day your order arrives. Anything bought between November 1 and December 24 can be exchanged or returned through January 31.
• Unworn, unwashed, tags attached, in the condition it arrived.
• We pay the return shipping. You get a prepaid USPS label by email.
• Exchanges ship as soon as USPS scans your return, not when it reaches us.

How to start a return or exchange

Email beansbullets@proton.me with your order number and whether you want a different size or a refund. We reply within one business day with a prepaid label and instructions. Please do not send anything back without a label; packages that arrive unannounced are hard to match to an order.

Size exchanges

Tell us the size you need. If it is in stock, we hold it for you and ship it the moment USPS scans your return package. If the size you need is sold out, you choose a refund or a store credit.

Refunds

Refunds go back to the original payment method. We process them within three business days of your return arriving; your bank may take another 5 to 10 business days to show it. Original shipping charges are refunded when the return is our fault: a wrong item, a defect or damage in transit.

Gifts

Received a Beans and Bullets piece as a gift? Email us with the giver's name or the order number and we will exchange the size free. Refunds on gifts go back to the person who paid, or we can issue you a store credit instead.

Damaged, defective or wrong item

Check your order when it arrives. If something is wrong, email a photo within 7 days and we will send a replacement at no cost. No return is required unless we ask for it.

What cannot be returned

Gift cards, and items marked final sale at the time of purchase. Wholesale and custom orders are covered by their own terms.

Shipping in the United States

Orders go out within two business days, and you get a tracking number by email the moment the label prints. Shipping is calculated by weight at checkout, from $4.53 for a single patch or lanyard to $10.90 for a full box. Orders of $70 or more ship free. We ship USPS Ground Advantage; most packages arrive 2 to 5 business days after they leave us. Alaska, Hawaii and the U.S. territories can take longer.

Military addresses (APO, FPO and DPO)

We ship to every APO, FPO and DPO address at the same rates as the rest of the United States, and the $70 free shipping threshold applies. At checkout, choose United States as the country, enter the unit address, pick AA, AE or AP as the state, and enter the ZIP code. Allow 7 to 21 days for delivery, longer for some locations.

For the holidays, USPS asks that standard mail to military addresses be sent by Wednesday, November 4, and Priority Mail by Wednesday, December 9. Order by Monday, November 2 for standard shipping. After that, email us before you order and we will quote Priority Mail.

Holiday order-by dates (2026)

For delivery by December 24 in the lower 48 states, order by Tuesday, December 15. USPS's own send-by date for Ground Advantage is Thursday, December 17; our date leaves time to pack and hand it off. Ordering after the 15th? Email us first and we will tell you honestly whether it will make it.

International

We ship to Canada, the United Kingdom, Europe, Australia and more than twenty other countries. USPS and DHL Express rates are calculated at checkout. Duties and import taxes are set by your country and collected on delivery; they are not included in our prices. Allow 7 to 21 days. For the holidays, USPS's send-by date for international mail is Wednesday, December 9. Outside the United States, returns and exchanges are accepted under the same 30-day terms, but return shipping is at your cost, and we refund the item price once it arrives. Customers in the European Union may cancel or return an order within 14 days of delivery for any reason.

Tracking, delays and lost packages

Tracking is emailed when your order ships. If tracking shows delivered and the package is not there, check with neighbors or your mail room and give it two days; carriers sometimes scan early. If it still has not turned up, email us and we will sort it out. If a package arrives damaged, send a photo within 7 days and we will replace it.

Questions

Email beansbullets@proton.me. A founder answers.